Ant Farm Universe is committed to providing top value, on the best ant and insect habitats, with the greatest possible selection, convenience, and responsiveness. Unfortunately, sometimes things go wrong and we fall short of our goal of perfection. While any company can look good when things go well, Ant Farm Universe believes that what sets outstanding companies apart are the things they do when problems arise.
The following excerpts* are taken from actual customer e-mails written in response to transactions that were less than perfect as well as those that were flawless. In conjunction with these satisfied customers, Ant Farm Universe invites you to join our growing family of customers who have found that AntFarmU.com honors commitments even during the difficult times.
"Wonderful experience ordering on line. Spoke with a man who not only was well versed in the subject, but was extremely helpful. I bet you'll be hearing from me again as we add to our original purchase!"
"You certainly were most kind to write me this note of information about getting ants. Thanks so much and I will consider your company in the future."
"Great service, I am sure my grandson will be please with the ant farm."
Cincinnati, OH (USA)
"You have been exceptionally helpful!!! I will surely purchase one of your ant farms in the spring when I can gather my little ants from the garden. I'll probably get the gel kind of farm. It all sounds too fascinating for me to pass up. I think my cat will show some interest in the ant farm but will learn she cant get at them, just as she has learned about my caged parakeet. Dont you agree? Thanks again for your help."
"Thank you for this extra step in customer service to confirm receipt of order. I order a lot of things online, and you are the first company to ever follow up to make sure the order was received... kudos to you!"
Lodi, CA (USA)
"I am SO excited and I cannot WAIT to give this to my soon-to-be 7 year-old son for his birthday! It will be a joy for the entire family! Thank you very much for getting it to me in such a timely manner."
Argenta, IL (USA)
"It was great... my nephew loved it. I wish there was a way to refill the gel in ours as ours is slowly dying down (after 6 mos). So we are happy..."
Staunton, IL (USA)
"Received Ant Farm, My Grandson will love it... It's Great !!"
Fresno, CA (USA)
"My daughter is very pleased! Thank You!!!"
Santee, CA (USA)
"Thank you SO much!! I really appreciate the high level of customer service that I received from Ant Farm Universe. I even got a phone call the evening that I made the order making sure that I wasn't double ordering! I had ordered an Illuminated Red Gel Ant Farm along with another Illuminator. The red gel farm was for my daughter and my son already had the blue gel ant farm... only his wasn't illuminated. To prevent an argument, I bought an illuminator for his ant farm. :-) Without having this prior information, I'm SURE my order looked like I was ordering an illuminator for an ant farm that already had one! I got the phone call from a really nice gentleman that same evening, to make sure that I knew what I was ordering. How refreshing that a company really cared to ask before just filling the order "as is" and taking my money! That's TERRIFIC!!! I really liked that!! :-) I will DEFINITELY order from you again and will recommend you to my friends and family!!"
Orlando, FL (USA)
"Thank you very much for your service. The Ant Farm is very nice. Thanks,"
Erie, PA (USA)
"Fast delievery and my son and I just got back from the park to collect ants. I love the carrying case as he can just carry it around with him. He feels special... Thanks,"
Marysville, WA (USA)
"Thanks for a great online shopping experience!"
West Babylon, NY (USA)
"No problems everything arrived as ordered and you were only off by one day on the anticpated delivery, not bad since it was via USPS & Christmas season. Thanks!"
Bath, PA (USA)
"The ant farm is great, and I look forward to doing business with you in the future. Thanks."
Twentynine Palms, CA (USA)
"I am writing to inform you that I have received my Uncle Milton's Ant Farm and my niece was thrilled with it.. Thank you very much for the concern over the delivery and I'll most likely be ordering another one for myself."
Hampton, VA (USA)
"Thank you very much for your prompt answer and advice! We have cleaned out the mold. The ants are very busy exploring their "new" clean habitat. I don't know whether they miss their grey "forest" or feel relieved, but it does seem to have given them something to think about! And it's nice to know that you're there to help when we don't know what to do. A+! Thanks again!"
"It was received yesterday afternoon. Your customer service is excellent!"
Dallas, TX (USA)
"We love it and have already mailed the letter back to get the ants... Thanks,"
Sumter, SC (USA)
"I want to express my appreciation for your prompt delivery of my antfarm. I ordered it on Wednesday and I received it today (Friday of the same week). Thank you. It is greatly appreciated."
*Copies of the complete e-mails from which these excerpts are taken are on file in the offices of Ant Farm Universe.